FAQ  

Q: Why do you ship only on the 1st and 15th of the month to the U.S.?

A:  We are a Canadian company.  International shipping is very expensive, and slow. By airmail a 4 pound ( a pair of shoes) package costs $17 to $25 with a five day +/-delivery. No tracking info available.
By surface 20% less, with 10 to 25 day delivery ( they state 10 days +/-, but I don't believe them). Delivery conf. available.  By courier, cost prohibative ($28 and up, way up!).  Also if valued over $200 usd there could be a customs brokers fee ranging from $40 to $70 per package with couriers!  I bundle all the orders together.  Drive to NY with them.  Clear customs as one large entry.  Then ship individual orders by UPS from Niagara Falls.  at a shipping cost of $8 to $13.  Delivery, one to 6 days anywhere in the US. With a tracking number.  It saves you the customer money ( 50 to 60% )on shipping and makes me competitive with US companies.

Q:  What is a back order, and what are the terms and conditions.

A:  A back order is an item I do not have in stock, complete and and ready to ship.  For Jan. and Feb 2007 I will allow back orders as I have a large quantity of partially completed shoes ready to be finished in any size ordered.  So these can be completed and shipped within approx 4-5 weeks.  If the demand exceeds supply I will cancel this option until I get caught up.  Order early so you are first in line.  Any standard size in any style shown on this site is now available.


Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

More FAQ's will be added as they come along.

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